Smart Communication Solutions
Integrated, Smart Communication Solutions that combine connection to telephone networks, PC networks, Internet and function with Informant 's business software applications through a single operating interface
Avaya IP Office Product Series: IP Office Small Office Edition, IP Office 406, IP Office 500 and IP Office 412
- Smart call centre management solutions from a PC (incoming calls, call waiting, etc.)
- Connection of CRM or ERP software, to Avaya's IP Office, for caller ID and on-screen appearance of customer info (turnover, balance, orders, complaints, requests)
- Call Centre Services
- Voicemail, VoIP
Cost and complexity reduction of company infrastructure, with a multi-functional device that does not require separate wiring for telephones and PCs.
Lower total investment cost due to compatibility with standard non IP telephones and reduction of telecommunications cost.
- Enhanced productivity
- Improved quality of services provided by businesses to customers
- Smart and more efficient management of customer and partner relationships