Smart Communication Solutions

Target Market

Integrated, Smart Communication Solutions that combine connection to telephone networks, PC networks, Internet and function with Informant 's business software applications through a single operating interface

Features

Avaya IP Office Product Series: IP Office Small Office Edition, IP Office 406, IP Office 500 and IP Office 412

Featuring:

• Smart call centre management solutions from a PC (incoming calls, call waiting, etc.)
• Connection of CRM or ERP software, to Avaya's IP Office, for caller ID and on-screen appearance of customer info (turnover, balance, orders, complaints, requests)
• Call Centre Services
• Teleconference
• Voicemail, VoIP

Competitive advantages

• Cost and complexity reduction of company infrastructure, with a multi-functional device that does not require separate wiring for telephones and PCs.
• Lower total investment cost due to compatibility with standard non IP telephones and reduction of telecommunications cost.
• Enhanced productivity
• Improved quality of services provided by businesses to customers
• Smart and more efficient management of customer and partner relationships